Getting Help

Faculty and Staff

  • Employee and Family Assistance Program (EFAP) - The EFAP has been designed to provide immediate assistance in times of crisis; help you deal with personal health matters, including mental illness; support you through life transitions; help you tackle everyday life issues; prevent problems from becoming overwhelming; and provide support and advice for achieving your health goals. All University of Alberta staff and faculty have access regardless of benefit coverage. The program also covers the eligible dependents faculty and staff covered under the supplementary health care benefits.

        Resources available 24 hours a day, 7 days a week          

780-428-7587                  

1-800-663-1142 (English)

1-866-398-9505 (En Français)

1-888-384-9505 (TTY)          

604-689-1717 (International – call collect)


Students

  • Counselling & Clinical Services - part of University Wellness Services, Counselling & Clinical Services is staffed by Registered Psychologists and psychologists-in-training supervised by senior staff. The centre's psychological services are available to students currently enrolled at the University of Alberta. There is no charge for individual sessions.

780-492-5205

  • Community Social Work Team - provides support to students of all ages, groups, backgrounds, and income levels in becoming connected to each other, the campus community, and resources both on and off campus.

         780-492-3342

  • Peer Support Centre – is a Students' Union service that offers a free, confidential, and non-judgemental place to talk to someone. Trained volunteers offer peer support, crisis management, information and resources, as well as a safe and confidential place to talk.

         780-492-4357 (confidential help line)

         780-492-4268 (for an appointment)

  • Graduate Students' Assistance Program (GSAP) - The GSAP has been designed to assist all graduate students to; provide immediate assistance in times of crisis, help in dealing with depression, anxiety, fear, addictions and other personal health issues, support you through life stage transitions (e.g. marriage, career, bereavement), prevent problems from becoming overwhelming and provide support and advice for achieving your health goals and obtaining new heights of well-being. All University of Alberta graduate students have access to the program at no additional cost.

         Resources available 24 hours a day, 7 days a week

780-428-7587                  

1-800-663-1142 (English)

1-866-398-9505 (En Français)

1-888-384-9505 (TTY)          

604-689-1717 (International – call collect)

Postdoctoral Fellows

  • Postdoctoral Fellows Assistance Program (PDAP) - From time to time, we all have to deal with difficult or stressful events. Most of the time, we handle these personal challenges fairly well on our own. However, at other times our personal problems can become significant enough that they begin to interfere with our effectiveness, happiness and safety at work or home. All University of Alberta postdoctoral fellows have access to the program.

         Resources available 24 hours a day, 7 days a week

780-428-7587                  

1-800-663-1142 (English)

1-866-398-9505 (En Français)

1-888-384-9505 (TTY)          

604-689-1717 (International – call collect)

 

Resources for Everyone

  • In case of emergency - call 911
  • University of Alberta Protective Services - Our officers are first responders to all emergencies on campus, and we also may be reached by any payphone (toll free call), emergency phone, or by regular telephone (492-5050). Assistance to anyone calling our office is treated with high priority.

        24 hours a day, 7 days a week

         780-492-5050

  • Helping Individuals at Risk, U of A The Helping Individuals at Risk (HIAR) program encourages the campus community to Trust Your Instincts, to recognize and report worrisome behaviours of those at risk of harm to self or others. HIAR provides a confidential centralized location for reports of worrisome behaviours, connects situations that would otherwise seem to be isolated incidents, and helps connect individuals at risk to resources before a situation escalates.

         780-492-4372

External Resources

The following resources are available 24 hours a day, 7 days a week.

  • Addiction Help Line - Alberta Health Services offers alcohol, other drugs, tobacco and problem gambling information, support and referral services to callers accessing its confidential help line. NOTE: This is not a crisis line.

         1-866-332-2322 (toll free within Alberta)

  • Community Urgent Services and Stabilization Team (Adult) - This team is the amalgamation of the Adult Crisis Response Team and the Community Support Team. The team offers a range of community based integrated and recovery focused assessments and stabilization services to people who are experiencing a mental health crisis. Services include crisis response, either phone or mobile, and short-term clinic, community, or home based stabilization services.

         780-342-7777

  • First Nations and Inuit Hope for Wellness Help Line – The Help line provides immediate culturally competent telephone-based crisis intervention counselling to First Nations and Inuit young people and adults experiencing distress.  Services are available in English and French, callers may also ask about the availability of the service in Cree, Ojibway and Inuktitut.

         1-855-242-3310

  • Health Link Alberta – Call 811 to access health information and advice from a registered nurse. Health Link support is available in 200 different languages. 

         811 or 1-866-408-5465

  • Mental Health Help Line - Health professionals provide crisis intervention, information on mental health programs and services, and referral to other agencies where appropriate. This confidential, anonymous service is provided by Health Link Alberta and is available to all Albertans.

         1-877-303-2642 (toll free within Alberta)

  • Support Network Distress Line – If you or someone you know is in crisis, call the Distress Line to talk through it together.

         780-482-HELP (4357)

  • Trans Lifeline – The Trans Lifeline is dedicated to the well-being of transgender people.  The hotline is staffed by transgender people for transgender people.  

         1-877-330-6366

Resources available during business hours:

  • Community Mental Health Clinics - Alberta Health Services has a comprehensive list of community mental health centres through the greater Edmonton region. Clinic phone numbers are available online.

Contact Us

Organizational Health and Effectiveness
Phone: 
780-492-2249
Fax: 780-492-0798
E-mail: org.health@ualberta.ca

University Wellness Services
Phone:
780-492-2612
Fax: 780-492-0172
E-mail: uwell@ualberta.ca